FAQ
Frequently Asked Questions
About the products
Our SPF50 formula combines five next-generation organic UV filters that are carefully coordinated to provide complete, broad-spectrum UVA and UVB protection. This modern filter combination is highly photostable - it does not break down in sunlight like older filters do - so your protection remains reliable all day long.
We consciously avoid older filters such as Octocrylene, Avobenzone, Oxybenzone, and Ecamsule, which are increasingly associated with coral reef damage, inadequate photostability, and skin intolerances. The result: an effective, reef-conscious formula that is well tolerated for daily use - with a lightweight, invisible finish and no white cast.
Our SPF50 cream is developed and manufactured in Switzerland. For the key active ingredients, we rely on ingredients of natural origin: extracts from red and sugar algae, mung bean plant cells, and a vegan alternative to silk. We source our algae-based active ingredients from specialized manufacturers who document the origin of their raw materials.
We are transparent about the UV filters: Our SPF50 formula combines five latest-generation organic UV filters that are specifically coordinated with one another to provide complete, broad-spectrum UVA and UVB protection. This modern filter combination is highly photostable - meaning it does not break down in sunlight like older filters - so your protection remains reliable all day long.
Our product does not carry an organic or Fairtrade label.
Yes. Our cream is non-toxic and environmentally conscious. We use neither silicones nor dyes nor microplastics. Our products stand for sustainability, ethical sourcing, and health. Development, production, and filling are carried out with the utmost care, a lot of love, and complete transparency in Switzerland.
No
"Ocean-friendly filters" refers to sunscreen ingredients that comply with regulations for the protection of marine ecosystems, particularly coral reefs. The Hawaiian Reef Law (Act 104, 2018) prohibits the sale of sunscreens containing certain harmful chemicals such as oxybenzone and octinoxate, which can contribute to coral bleaching and harm marine life.
Unopened, you can store the products for up to 3 years. After opening, they should be used within 12 months.
No, in principle, the cream should come out of the tube evenly. However, it may occasionally get a bit stuck towards the end of use. In such cases, we recommend the following steps:
1. Push the contents down: Gently squeeze the tube from top to bottom – but not towards the tube head, rather towards the bottom of the tube.
2. Let air escape: Slightly open the cap to allow any trapped air to escape.
3. Flatten the tube: Squeeze the tube flat to completely remove excess air, and then seal it again.
This ensures that the cream can be optimally extracted down to the last drop.
About the purchase
From time to time, we offer special promotions and exclusive discounts. Subscribe to our newsletter or follow us on Instagram so you don’t miss any offers.
Yes. Please send an email to welcome@swissglowco.com.
About Shipping and Fees
Yes.
- Switzerland: CHF 8.50 for "B-Post" and CHF 10.50 for "A-Post" per order. Delivery with "B-Post" is free for orders over CHF 100.00 (after discounts and special offers).
- International: CHF 15.00 per order.
Any customs duties and taxes that may arise in other countries are to be borne by the customer.
This can happen and depends on the bank where you have your account. For more information, please contact your bank directly.
About Payment and Service
- TWINT
- Apple Pay
- Credit Card (Mastercard, Visa)
- Google Pay
If your payment was declined, please contact our customer service at welcome@swissglowco.com or try another payment method.
