FAQ

Frequently Asked Questions

About the products

Currently, we sell our products exclusively online through our website and Instagram. Feel free to subscribe to our newsletter to be the first to be informed about new sales locations that we will soon open for you.


Yes. Our cream is non-toxic and environmentally conscious. We use neither silicones nor dyes nor microplastics. Our products stand for sustainability, ethical sourcing, and health. Development, production, and filling are carried out with the utmost care, a lot of love, and complete transparency in Switzerland.

No

"Ocean-friendly filters" refers to sunscreen ingredients that comply with regulations for the protection of marine ecosystems, particularly coral reefs. The Hawaiian Reef Law (Act 104, 2018) prohibits the sale of sunscreens containing certain harmful chemicals such as oxybenzone and octinoxate, which can contribute to coral bleaching and harm marine life.

Unopened, you can store the products for up to 3 years. After opening, they should be used within 12 months.

About the purchase


Currently, we sell our products exclusively online through our website and Instagram. Feel free to subscribe to our newsletter to be the first to be informed about new sales locations that we will soon open for you.


Yes, we offer a 10% discount on your first order when you subscribe to our newsletter. This way, you will receive information about our latest products, news, and offers. We will not bother you with spam, but will provide discounts to our subscribers at irregular intervals.


Yes. Please send an email to welcome@swissglowco.com.

About Shipping and Fees


Yes.

  • Switzerland: CHF 8.50 for "B-Post" and CHF 10.50 for "A-Post" per order. Delivery with "B-Post" is free for orders over CHF 150.00 (after discounts and special offers).
  • International: CHF 15.00 per order.
    Any customs duties and taxes that may arise in other countries are to be borne by the customer.


This can happen and depends on the bank where you have your account. For more information, please contact your bank directly.

About Payment and Service

  • TWINT
  • Apple Pay
  • Credit card (Mastercard, Visa)
  • PayPal
  • Samsung Pay

If your payment was declined, please contact our customer service at welcome@swissglowco.com or try another payment method.